Last updated: 1 November 2024 · Effective date: 1 November 2024
These Terms of Service ("Terms") constitute a legally binding agreement between TGClientsNow s.r.o. ("Company", "we", "us") and you, the individual or legal entity accessing or using our services ("Client", "you"). By registering an account, subscribing to a plan, or otherwise using our services or website at tgclientsnow.com, you agree to be bound by these Terms in their entirety.
If you are entering into this Agreement on behalf of a company, you represent that you have the authority to bind that entity. We reserve the right to modify these Terms at any time. We will notify registered clients of material changes by email or in-platform notice at least 14 days before changes take effect.
"Services" means all client acquisition, messaging automation, chatbot, CRM integration, analytics, and related digital marketing services provided by TGClientsNow s.r.o.
"Platform" means the software-as-a-service platform through which clients access the Services.
"Subscription" means a recurring paid access arrangement to the Services under one of our defined pricing plans (Basic, Pro, or Premium), billed monthly or annually.
"Client Data" means all data, content, and materials uploaded or transmitted by you in connection with the Services, including contact lists, campaign content, and messaging scripts.
"Messaging Platforms" means Telegram, WhatsApp, and any other third-party communication platforms through which the Services operate.
TGClientsNow s.r.o. provides professional client acquisition services focused on Telegram and WhatsApp marketing channels, including lead generation campaigns, automated messaging funnels, AI-powered chatbot setup, CRM integration, audience segmentation, conversion rate optimisation, and analytics reporting. The specific services available depend on your subscription plan, as set out on our Pricing page.
Our Services are provided for legitimate business use only. We do not guarantee specific volumes of leads, conversion rates, or revenue outcomes, as results depend on factors beyond our control including your industry, target audience, offer quality, and market conditions.
To access our Services, you must create an account by providing accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at info@tgclientsnow.com if you suspect any unauthorised use of your account or any other security breach. You may not share your account credentials with third parties outside your organisation.
Our Services are offered on a subscription basis. By selecting a plan and providing payment details, you authorise us to charge the applicable fees on a recurring basis in advance, either monthly or annually as selected. Prices are stated in Euros (EUR) and are exclusive of VAT unless otherwise stated. Czech VAT at the applicable rate will be added to all invoices where required by law.
Annual Plans: Billed as a single upfront payment for twelve months at a 20% discount compared to monthly billing. Annual subscriptions are not refundable after the 14-day cancellation window.
Price Changes: We will give at least 30 days' advance notice of any price increase to existing subscribers. If you do not accept the new price, you may cancel before it takes effect.
Late Payment: If payment is not received by the due date, we reserve the right to suspend access after a 7-day grace period and terminate the subscription after a further 14 days of non-payment.
You agree to use our Services only for lawful purposes and in compliance with all applicable laws and the terms of service of any Messaging Platforms you use. You must not use our Services to: send unsolicited commercial messages in violation of applicable anti-spam laws (including Czech Act No. 480/2004 Coll.); distribute harmful, illegal, or harassing content; infringe third-party intellectual property rights; conduct denial-of-service attacks; or use the Platform to scrape data in an unauthorised manner.
You are solely responsible for ensuring that all messages sent through our Platform comply with applicable law, including obtaining all required consents for marketing communications. We reserve the right to review campaign content for compliance and to suspend campaigns that we determine may violate this Acceptable Use Policy or applicable law.
You retain all ownership rights in your Client Data. By providing Client Data to us, you grant TGClientsNow s.r.o. a non-exclusive, royalty-free licence to use, store, process, and transmit your Client Data solely as necessary to provide the Services. You represent and warrant that you have all necessary rights and consents, and that your Client Data does not violate any third-party rights or applicable law.
Upon termination of your subscription, we will retain your Client Data for 30 days, during which you may request an export. After this period, we will securely delete or anonymise your Client Data from active systems unless retention is required by law.
TGClientsNow s.r.o. and its licensors own all rights in the Platform, Services, and associated software, technology, trademarks, and documentation ("Company IP"). These Terms grant you only the limited right to access and use the Services for your internal business purposes during the term of your subscription. You must not copy, modify, reverse-engineer, or create derivative works from any Company IP without our express written consent.
Cancellation by Client: You may cancel your subscription at any time through your account settings or by contacting us at info@tgclientsnow.com. Cancellation takes effect at the end of your current billing period.
14-Day Money-Back Guarantee: For new subscriptions only, we offer a full refund if requested within 14 calendar days of the initial purchase. This applies once per client entity and does not apply to renewals or plan upgrades.
Refunds After 14 Days: After the 14-day window, subscription fees are non-refundable except where required by applicable Czech consumer protection law.
Cancellation by Company: We may terminate or suspend your account immediately if you materially breach these Terms. In such cases, no refund will be provided.
To the maximum extent permitted by applicable law, TGClientsNow s.r.o. and its directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from these Terms or the Services.
Our total aggregate liability to you for any and all claims shall not exceed the total fees paid by you to us in the three-month period immediately preceding the event giving rise to the claim. We make no warranty that the Services will be uninterrupted, error-free, or completely secure.
You agree to defend, indemnify, and hold harmless TGClientsNow s.r.o. and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses arising out of your use of the Services, your violation of these Terms, your violation of any applicable law, or the content of any messages sent through our Platform.
Our Services operate in conjunction with Telegram, WhatsApp, and other third-party platforms. Your use of these platforms is subject to their own terms of service, over which we have no control. We are not affiliated with, endorsed by, or officially connected with Telegram Messenger Inc. or Meta Platforms Inc. (WhatsApp). All product names and brands are the property of their respective owners.
Each party agrees to keep the other party's Confidential Information strictly confidential, not to disclose it to third parties without prior written consent, and to use it only as necessary to exercise rights or fulfil obligations under these Terms. This obligation does not apply to information that becomes publicly known through no breach of these Terms, was already known to the receiving party, or is required to be disclosed by law.
Each party shall comply with applicable data protection legislation, including GDPR. Where TGClientsNow s.r.o. processes personal data on behalf of the Client, the Company acts as a data processor and the Client acts as the data controller. The parties shall enter into a Data Processing Agreement as required by GDPR Article 28. Our standard DPA is available on request at info@tgclientsnow.com. Further details on how we process personal data are in our Privacy Policy.
These Terms shall be governed by the laws of the Czech Republic. Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in Prague. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including acts of God, pandemics, government actions, or widespread internet outages. If a force majeure event continues for more than 60 days, either party may terminate the affected subscription with immediate effect and a pro-rated refund for any unused prepaid period.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. No waiver of any breach shall constitute a waiver of any subsequent breach. A waiver is only effective if given in writing.
These Terms, together with any applicable Order Form, our Privacy Policy, Cookie Policy, and any Data Processing Agreement, constitute the entire agreement between you and TGClientsNow s.r.o. with respect to the Services and supersede all prior communications and agreements relating to the subject matter hereof.
All notices under these Terms must be in writing and shall be deemed duly given when delivered by email (with confirmation) or by registered post. Notices to us should be sent to TGClientsNow s.r.o., Václavské náměstí 12, 110 00 Praha 1, Czech Republic, or info@tgclientsnow.com.