Privacy Policy

1. Introduction

TGClientsNow s.r.o. ("we", "us", "our") is committed to protecting the personal data of all individuals who interact with our website at tgclientsnow.com and our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Czech data protection law.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website and services.

2. Data We Collect

2.1 Data You Provide Directly

When you interact with our website or services, you may voluntarily provide us with the following categories of personal data:

• Identity data: full name, company name, job title
• Contact data: email address, telephone number, postal address
• Commercial data: service preferences, purchase history, subscription details
• Communication data: messages, enquiries, and feedback you send us
• Financial data: billing information processed securely through our payment processor

2.2 Data Collected Automatically

When you visit our website, we automatically collect certain technical data including your IP address, browser type, operating system, referring URLs, pages visited, time and duration of visits, and device identifiers. This data is collected via cookies and similar tracking technologies — please see our Cookie Policy for full details.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: Processing necessary to fulfil our service agreement with you
• Legitimate interests: Analytics, service improvement, fraud prevention, and direct marketing to existing clients
• Legal obligation: Compliance with applicable Czech and EU laws
• Consent: Where you have explicitly consented, such as to receive marketing communications

4. How We Use Your Data

We use your personal data for the following purposes:

• Providing, managing, and improving our services
• Processing payments and managing your subscription
• Communicating with you about your account, service updates, and support requests
• Sending marketing communications where you have consented or where we have a legitimate interest
• Analysing website usage to improve user experience
• Complying with our legal and regulatory obligations
• Detecting and preventing fraud, abuse, and security threats

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Service providers who process data on our behalf (e.g., hosting, payment processing, email delivery) under strict data processing agreements
• Professional advisors (lawyers, accountants) bound by confidentiality obligations
• Regulatory authorities when required by law
• Successor entities in the event of a merger, acquisition, or asset sale

All third-party processors are required to implement appropriate technical and organisational security measures and may not use your data for any purpose other than providing the contracted service.

6. International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA). Where we transfer your data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Client account data: for the duration of the contractual relationship plus 5 years thereafter
• Financial records: 10 years as required by Czech accounting law
• Website analytics: up to 26 months
• Marketing consent records: until consent is withdrawn plus 3 years

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: Obtain a copy of your personal data we hold
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restriction: Request that we limit processing of your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Rights related to automated decision-making: Not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at info@tgclientsnow.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů — ÚOOÚ), at www.uoou.cz.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security testing, and staff data protection training. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete such data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "last updated" date. Where required by law, we will seek your consent to material changes.

12. Contact

For any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: